Shipping policy

THANK YOU FOR SHOPPING WITH US. PLEASE READ OUR SHIPPING POLICY CAREFULLY BEFORE PLACING AN ORDER.

ALL ITEMS ARE EITHER MADE TO ORDER OR PRODUCED IN SMALL, LIMITED RUNS. PROCESSING TIME IS 7 BUSINESS DAYS UNLESS OTHERWISE STATED ON THE PRODUCT PAGE. ORDERS ARE PROCESSED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION.

SHIPPING COSTS ARE CALCULATED AT CHECKOUT BASED ON DESTINATION AND PACKAGE WEIGHT. DELIVERY TIMES ARE ESTIMATES AND MAY VARY DEPENDING ON LOCATION, SHIPPING CARRIER, CUSTOMS PROCESSING, OR PEAK SEASONS. AFTER DISPATCH, ESTIMATED DELIVERY TIMES ARE 2 TO 5 BUSINESS DAYS WITHIN THE UNITED STATES, 3 TO 7 BUSINESS DAYS WITHIN EUROPE, AND 5 TO 14 BUSINESS DAYS FOR INTERNATIONAL ORDERS.

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, IMPORT TAXES, OR FEES WHICH ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING COST. ALL SUCH CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY CUSTOMS CLEARANCE.

PLEASE ENSURE THAT YOUR SHIPPING ADDRESS IS COMPLETE AND ACCURATE AT CHECKOUT. WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECTLY PROVIDED ADDRESSES. ORDERS RETURNED DUE TO ADDRESS ERRORS MAY REQUIRE ADDITIONAL SHIPPING FEES.

ONCE AN ORDER HAS BEEN HANDED OVER TO THE SHIPPING CARRIER, WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DELAYED PACKAGES. IF YOUR TRACKING INFORMATION SHOWS AN ISSUE, PLEASE CONTACT THE SHIPPING CARRIER DIRECTLY. IF YOU NEED ASSISTANCE, YOU MAY CONTACT US AND WE WILL DO OUR BEST TO SUPPORT YOU.

IN SOME CASES, ORDERS CONTAINING MULTIPLE ITEMS MAY BE SHIPPED SEPARATELY DUE TO PRODUCTION OR FULFILLMENT TIMELINES. TRACKING INFORMATION WILL BE PROVIDED FOR EACH SHIPMENT.

FOR ANY QUESTIONS REGARDING SHIPPING, PLEASE CONTACT US AT INFO@JENNA.GLOBAL